Change of Return Policy

RITACHI COFFEE GOODS RETURN POLICY:

With the desire to bring peace of mind and satisfaction to you when making a purchase at NOSAVI Co., LTD. RITACHI COFFEE Brand ownership, we support the return policy as follows:

1. Goods delivered in an incorrect manner, wrong order content or missing quantity compared to payment:
We encourage you to check your order before signing the delivery slip to ensure that the goods are delivered in the correct way, type, quantity and color according to the order. If the goods are not properly delivered, please contact the order officer immediately or immediately notify the hotline 0932,126,186 so we have timely treatment.

After 3 working days from the date you received the goods, we have the right to refuse to support the change of goods for the complaints according to the above content.

2. Goods delivered incorrectly with the quality and flavor of products according to the previously unified profile:

At RITACHI COFFEE We highly recommend the stability, consistency and uniqueness of each product line that we have cherished to customers. After submitting samples, customers agree to order according to the sample product, we will conduct production, roasting, packing in accordance with this sample profile. In the absence of the commitment of the previous roast profile, we will conduct new roasting and exchange of goods for you at least 24 hours for the HCM area and 72h applicable to other provinces in the country.

You can refer to the details of the product or please contact our Customer Care team via hotline number: 0932,126,186 or send by e-mail: ritachicoffee@gmail.com for further assistance.

Sincerely!