Privacy Policy

Privacy Policy

Last updated: 7 July 2026

Ritachi Coffee is a brand operated by NOSAVI Co., Ltd (“Ritachi”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ritachi.com (the “Website”) or contact us for business inquiries. We are committed to protecting your personal data and respecting your privacy rights, including those of visitors located in the European Union under the General Data Protection Regulation (GDPR).

By using our Website, you consent to the practices described in this policy.

1. Who We Are

NOSAVI Co., Ltd — operator of Ritachi Coffee Factory and The Coffee Farmer.
Address: No. 86/8 BLao Xire Street, Dai Lao Commune, Bao Loc City, Lam Dong Province, Vietnam.
Email: coffeesupply@ritachi.com
Phone / WhatsApp: +84 932 126 186

For any privacy-related questions, contact us using the details in Section 12.

2. Information We Collect

Information you provide directly. When you fill out a contact or inquiry form, request a quote or sample, or email us, we may collect your name, company name, email address, phone number, country, and the content of your message or business request.

Information collected automatically. When you visit the Website, we may automatically collect technical data such as your IP address, browser type, device information, pages visited, time spent, referring source, and general location (country/city level). This is collected through cookies and similar technologies (see Section 4).

We do not intentionally collect sensitive personal data (such as health, religion, or political views), and we ask that you do not submit such information to us.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, quotes, sample requests, and business correspondence;
• Process and fulfill orders and provide customer support;
• Operate, maintain, and improve the Website and our services;
• Understand how visitors use the Website through analytics;
• Send relevant business communications where you have requested them or where we have a legitimate interest;
• Comply with legal, tax, and regulatory obligations.

Legal bases (GDPR). Where GDPR applies, we process your data on the basis of: your consent; the performance of a contract or pre-contractual steps at your request; our legitimate business interests; and compliance with legal obligations.

4. Cookies and Tracking Technologies

The Website uses cookies and similar technologies to function properly, analyze traffic, and improve user experience. These may include:

• Essential cookies — required for the Website to operate.
• Analytics cookies — help us understand how visitors interact with the Website (for example, Google Analytics).
• Marketing / advertising technologies — including the Meta (Facebook) Pixel, which helps us measure the effectiveness of our content and reach relevant audiences. The Meta Pixel may collect information about your interaction with the Website.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality. Where required by law, we request your consent before placing non-essential cookies.

5. How We Share Your Information

We do not sell your personal data. We may share information only with:

• Service providers who help us operate the Website and our business (e.g. hosting, logistics, email, analytics, and advertising platforms), bound by confidentiality obligations;
• Business and logistics partners where necessary to fulfill your order or shipment (e.g. freight forwarders, banks for international transactions);
• Authorities or third parties where required by law, regulation, legal process, or to protect our rights.

6. International Data Transfers

We are based in Vietnam and serve customers worldwide. If you access the Website from outside Vietnam, your information may be transferred to, stored, and processed in Vietnam or in countries where our service providers operate. Where GDPR applies, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, tax, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, and particularly if you are in the EU under GDPR, you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request deletion of your data (“right to be forgotten”);
• Restrict or object to certain processing;
• Request data portability;
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us using the details in Section 12. We will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with your local data protection authority.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

The Website is intended for business and adult audiences. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date at the top of this page. We encourage you to review this page periodically.

12. Contact Us